PRIVACY POLICY

Effective Date: October 1. 2025

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1. Who We Are

Burnt Ends Barbecue (“we,” “our,” or “us”) is a locally owned restaurant and catering business located at 120 Center Street, Auburn, Maine 04210. This Privacy Policy explains how we collect, use, and protect your personal information when you visit burntendsmaine.com, place an order, subscribe to our newsletter, or contact us.

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By using our website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We collect information to help serve you better, make ordering easier, and share updates you’ll actually want to read.

 

Information you provide directly:

Name, email address, and phone number (for contact forms, reservations, or event inquiries)

Delivery or billing address (for catering and online orders)

Payment information (securely processed through our third-party payment provider — we never store your full payment details)

Email address (if you subscribe to our newsletter or join promotions)

 

Information collected automatically:

Basic analytics data such as pages visited, time spent on the site, and general location (via cookies or Google Analytics)

Device type, browser, and operating system

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3. How We Use Your Information

We use your information to:

Process and confirm online orders and catering requests

Communicate with you about orders, events, or promotions

Send newsletters or updates (only if you’ve opted in)

Improve our website and menu offerings

Comply with applicable laws and regulations

 

We’ll never sell or rent your personal information — that’s not our style.

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4. Cookies & Analytics

Our website uses cookies (small data files stored on your browser) to help us understand how people use the site. This includes traffic patterns, page popularity, and basic demographics via Google Analytics.

 

You can adjust your browser settings to refuse cookies, though some parts of the site might not function perfectly without them.

 

 

5. Email & Marketing

If you sign up for our newsletter (“Smoke Signals”), we’ll send occasional updates about new menu items, specials, events, and catering offers. You can unsubscribe anytime using the “unsubscribe” link in any email.

 

We don’t send spam — just good BBQ news.

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6. Sharing Your Information

We only share your data when necessary to provide our services:

Payment processors for secure transactions

Email marketing platforms (for newsletters, if you opt in)

Event or catering systems (for bookings and confirmations)

 

All partners are required to protect your data and use it only for its intended purpose.

 

7. Data Security

We take reasonable precautions to protect your personal information using secure servers, encrypted connections, and trusted third-party processors.
 

However, no online system is completely foolproof — if something ever seems suspicious, please reach out right away at contactus@burntendsmaine.com.

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8. Your Rights

You can:

Request a copy of the information we have about you

Ask us to update or delete your personal information

Opt out of marketing emails anytime

 

To make a request, email us at contactus@burntendsmaine.com with “Privacy Request” in the subject line.

 

9. Links to Other Sites

Our website may include links to third-party sites (like social media, online ordering, or payment portals). We’re not responsible for their privacy practices, so check their policies before sharing personal info.

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10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or services. Any updates will be posted on this page with a new “Effective Date.”

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11. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact us:

Burnt Ends Barbecue

120 Center Street, Auburn, ME 04210

📞 (207) 241-0033

✉️ contactus@burntendsmaine.com